Cash On Delivery Terms and Conditions
Awtsu Fitness Apparel is pleased to now offer Cash on Delivery (COD) nationwide!*
CAN A CUSTOMER REFUSE TO PAY AND RECEIVE FOR A COD ORDER?
Yes, but the only valid reason to refuse to receive and pay for a COD order is for wrong product/s or damaged products delivered (ie. orders delivered are not what was actually ordered). In this case, kindly inform our Chat Support Team of the reason for refusing to receive and pay so that the order can be returned to us quickly for immediate correction.
Any other reason for refusing a COD order including:
- False allegations of wrong product/s delivered
- Change of mind
WHEN WILL MY ORDER BE DELIVERED AND HOW WILL I BE NOTIFIED?
After you have placed your order, it will be sent to our production team for processing. Once orders are dispatched, we will be sending you an email, sms or messenger message regarding your tracking details. Our logistics partner will contact you by SMS on the day of the delivery. Kindly reply as soon as possible to facilitate immediate delivery.
In the event that the parcel is undeliverable (where the carrier has made reasonable attempts to deliver the parcel, but it is either refused or no delivery can be made), account will be evaluated and may be barred from placing further COD orders.
We are continuously improving our services and we hope this payment option will enhance your online buying experience with us even further.
If any issues regarding with your order please notify our team within 24 hours of receipt on this link Contact Awtsu Team